Certified Healthcare Leader (CHL) Practice Exam 2025 - Free CHL Practice Questions and Study Guide

Question: 1 / 655

Which quality process focuses on developing and delivering near-perfect products and services?

Lean Management

Six Sigma

The focus on developing and delivering near-perfect products and services is a hallmark of Six Sigma. This methodology employs statistical tools and techniques to identify and eliminate defects in processes, aiming for a target of no more than 3.4 defects per million opportunities. The primary goal of Six Sigma is to enhance quality and operational performance by understanding and controlling processes better.

In contrast, Lean Management primarily concentrates on minimizing waste and maximizing value for customers, which is slightly different from the defect-reduction focus of Six Sigma. Quality Control involves the ongoing process of monitoring and measuring quality during production but does not necessarily emphasize the level of precision that Six Sigma does. Continuous Improvement is a general philosophy aimed at making incremental improvements over time, rather than focusing on achieving a near-perfect standard established by Six Sigma. All these alternative approaches have their strengths, but none target the specific goal of near perfection quite like Six Sigma does.

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Quality Control

Continuous Improvement

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